Shipping

Every Noise Dept. Online piece is printed to order. Nothing sits on a shelf – we make your merch after you check out, then ship it to your door.

Where it’s printed

  • Europe (Germany, Czech Republic or Poland) – default for the EU, the UK, and most other destinations we serve

Processing time

Most orders go into production once payment is confirmed and leave the print facility within 1-2 business days. Larger orders (more than 10 items) and peak periods can take a little longer.

Weekends and public holidays are not production days. We’ll email you a tracking link when your parcel ships.

Delivery times

Transit starts after dispatch. Estimates for 1 item, not guarantees:

  • France – Standard 7-9 days · Premium 7-8 days
  • Nearby EU (DE, AT, BE, NL, DK, LU, SE, GR, MC) – Standard 6-10 days · Premium 6-8 days
  • Eastern EU + Portugal – Standard 8-14 days · Premium 7-10 days
  • United Kingdom – Standard 9-13 days · Premium 8-10 days

Customs checks, local postal delays and incomplete addresses can add time. Tracking on Standard is not always guaranteed.

Shipping costs

Rates follow your delivery country and order value. The amount shown at checkout is what you pay – no extra handling fee from us.

Where we don’t ship

If no shipping method is available at checkout, contact us on our contact page – we’ll tell you whether we can ship to you.

Tracking

You’ll get a tracking email after dispatch. Most European parcels travel with an international partner first, then a local carrier (DHL, GLS, Colissimo, InPost, and others depending on the country).

Tracking can take 24-48 hours to update. That’s normal. Standard shipping does not always include guaranteed tracking.

Customs, duties & taxes

No import fees on:

  • Orders printed in Europe and delivered in the EU

United Kingdom: import VAT (20%) is usually due. Customs duty may apply above £135. These are collected by UK customs or the carrier, not by Noise Dept. Online.

Noise Dept. is a French micro-enterprise exempt from VAT (franchise en base). That exemption does not remove import taxes outside the EU.

If you refuse a parcel because of customs charges, we cannot refund production or outbound shipping.

Delivery issues

We print and ship to the address you enter at checkout. We can’t redirect a parcel once it has left production, and we’re not responsible for an incorrect or incomplete address.

If a parcel is marked delivered but you don’t have it, check with neighbours and your local pickup point first. Then contact us on our contact page with your order number and tracking ID – ideally within 7 days.

Lost or damaged parcels: contact us (photos for damage) and we’ll sort it with the print partner.

Returns & exchanges

Every item is made to order, so we don’t hold stock for size swaps. See our Returns page for print defects and wrong items.