Last updated: September 3, 2026

At Noise Dept. Online, we respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website.

1. Information We Collect

When you use our website or place an order, we may collect the following information:

  • Name and contact details

  • Billing and shipping address

  • Email address

  • Phone number, when provided

  • Order and purchase information

  • Payment information

  • Information you provide through contact forms or customer support

We may also automatically collect certain technical information, such as your IP address, browser type, device information, and information about how you use our website.

2. How We Use Your Information

We may use your personal information to:

  • Process and deliver your orders

  • Process payments

  • Communicate with you about your orders

  • Respond to customer support requests

  • Improve our website and services

  • Prevent fraud and protect our website

  • Send marketing communications, when you have agreed to receive them

  • Comply with our legal obligations

We will only use your personal data when we have a legal basis to do so.

3. Payments

Payments are processed through secure third-party payment providers.

We do not store your complete payment card details on our website. Payment information is handled directly by the relevant payment provider in accordance with their own privacy policies.

4. Cookies

Our website uses cookies and similar technologies to ensure that the website works properly and to improve your browsing experience.

Cookies may also be used for analytics, preferences, or marketing purposes, depending on your consent.

You can manage or disable cookies through your browser settings and, where applicable, through our cookie consent tool.

5. Third-Party Services

We may use trusted third-party services to operate our website and business, such as:

  • Website hosting providers

  • Payment providers

  • Shipping and delivery services

  • Analytics services

  • Email and marketing services

  • Customer support tools

These third parties may process personal information on our behalf or as independent data controllers, depending on the service.

6. Data Retention

We only keep your personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, including legal, accounting, and tax requirements.

7. Your Rights

If you are located in the European Economic Area, you may have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal data

  • Restrict or object to certain processing

  • Request the portability of your data

  • Withdraw your consent where processing is based on consent

To exercise your rights, please contact us using the details below.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.

However, no method of transmission or storage can be guaranteed to be completely secure.

9. Children’s Privacy

Our website is not intended for children under the age of 16, and we do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, or legal requirements.

The latest version will always be available on this page.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Email:
hello@noise-dept-online.com

Address:
Noise Dept Online
15 Niklaussbrunn Weg
68000 COLMAR
FRANCE